Privacy Policy
Last updated: 11/06/2026
1. Introduction
Rip ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our retention intelligence platform for gyms and studios.
2. Information We Collect
We collect information you provide directly (such as account details, gym information, and member data), information from your use of our services (such as usage data and analytics), and information from third-party integrations (such as Mindbody and Glofox) when you connect them.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services; to process transactions; to send you relevant communications; to comply with legal obligations; and to protect the security of our platform and users.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with service providers who assist in operating our platform (e.g. hosting, email delivery), when required by law, or with your consent.
5. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. Contact us to exercise these rights.
7. Contact Us
For questions about this Privacy Policy or our data practices, please contact us via our support page.